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General terms of sale

Terms and conditions of sale

The following dispositions establish the terms and conditions of sale of the products proposed by the SIA Simple Concept on its website:

1. Scope of application and modification of the terms and conditions of sale

The present conditions aim to define the sales terms between Simple Concept and the customer, from order to services, including payment and delivery. They govern all the necessary steps for placing an order and provide for a follow-up of the order between the contracting parties. 

Simple Concept reserves the right to adapt or modify the present terms and conditions of sale at any time. In that case, the terms and conditions of sale prevailing at the date of the order will apply.

2. Products

Our product offers are subject to available stock.

These products are those for sale on the day and date on which the user visits the website. When the product is unavailable, it is mentioned on the website. Otherwise, should an error occur, Simple Concept commits to emailing the customer as soon as possible. If the product has already been paid for, Simple Concept commits to refunding the customer at the price of the goods.

The products for sale are described and presented with the utmost accuracy. However, should errors or omissions occur regarding this presentation, Simple Concept cannot incur liability. Photographs and texts illustrating products are not contractual. 

3. Price

The prices are indicated in Euro. They take into account the VAT applicable in Latvia. Simple Concept reserves the right to amend the prices at any time. However, these prices cannot be modified once the order has been completed. The indicated prices do not take into account shipping costs that will be added on to the total amount of the order and will be specified to the customer upon final confirmation of his order. Delivery in Latvia occurs in an average of 2 to 5 days from the reception of the order by Simple Concept. Its amount is subject to the country of delivery and the means of transport chosen. The products remain the property of Simple Concept until payment in full.

4. Confirming the order

The order is confirmed once the Terms and Conditions of Sale have been read and approved and all the fields duly completed by the customer. The order is final when the customer clicks on “Submit payment”. Payments are made by credit card only. The customer confirms his address, the product (s) and the total price of his order, shipping costs included. The customer will need to supply his credit card number, its expiry date and the 3-digit security code located on the back of the card. In every case, whatever the payment method chosen by the customer, Simple Concept will acknowledge receipt of the order as soon as it has been confirmed by email. Simple Concept reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order. 

5. Payment and transaction security

The amount due by the customer is the amount indicated on the Simple Concept order confirmation. In order to ensure payment security, the website Simple Concept uses the secured payment service via PayPal or others. In any case, Simple Concept reserves the right to cancel or refuse any order or delivery for a customer with whom there is a dispute, total or partial non-payment of an order, refused credit card payment, or for other reasons that Simple Concept will reserve the right to explain to his client. Simple Concept will under no circumstances be held liable in this respect. When the order is confirmed, the payment request is routed in real time to the secured payment manager. The latter addresses an authorisation request to the credit card network. The electronic payment manager delivers an electronic certificate.

6. Guarantees 

Any product can be exchanged or refunded except mentioned otherwise. The exchange or refund must occur within 7 days after the delivery or collection date. The goods must imperatively be returned within this timeframe in their original packaging with the return form to the following address: SIA Simple Concept, Kocēnu novads, Kocenu pagasts, Kalna Cimpēni, LV-4220, Latvia.
 It is compulsory for the client to make a return request by email ( in order to obtain a return authorisation number. Any damaged goods that have not been subject to remarks or express reservations by the client upon delivery will be refused. In order to be accepted by Simple Concept, goods and original packaging must be returned in their original state. Only goods returned in their original packaging will be accepted. Simple Concept reserves the right to accept or turn down returned goods according to their qualitative state.

7. Intellectual property

All the elements on the Simple Concept website, such as visuals, including the underlying technology, are protected under copyright, trademark or patent law. They are the exclusive property of Any person who has a personal website and wishes, for his personal use, to place a simple link pointing directly to the Simple Concept website, must imperatively seek prior authorisation from Simple Concept.

8. Customs duties

Any order placed on the website and delivered outside Latvia is likely to be subject to potential taxes and customs duties which are applicable when the parcel reaches its destination. These customs duties and potential taxes linked to the delivery of goods are to be paid by the customer and are his responsibility. Simple Concept is under no obligation to verify and inform his customers of customs duties and taxes applicable. To get to know them, it is up to the customer to obtain the information from the relevant authorities in his country.

9. Delivery

The products are dispatched with the supporting invoice to the delivery address indicated by the customer at the time of his order. The delivery deadlines mentioned are indicative delivery dates as of the day following the order confirmation by the customer and correspond to product processing and delivery deadlines. They cannot be binding, but in case of unusual delay, an email will be sent to the customer. Simple Concept therefore cannot be held responsible should there be an important delay in the delivery attributed to postal services or transport means, or in case of loss of the ordered products or strike. The risks of transportation are borne by the customer. He will need to address a potential complaint to the postal services or the transporter within three business days following the delivery. Notwithstanding this, despite all the care taken by Simple Concept for the preparation of the parcels, it may happen that one product is missing. Likewise, following the transport of the parcel, one of the products may be defective. Which is why, upon receipt of the parcel, the customer will check the conformity of the received products. Any anomaly concerning the delivery (missing or broken product, damaged parcel) will imperatively need to be notified, on the day of the delivery or at the latest the first business day following the delivery. You can also contact us for any additional information concerning your parcel, your orders or our products at the following address:

10. Company details

SIA Simple Concept, Kalna Cimpeni, Kocenu pagasts, Kocenu novads, LV-4220, Latvia, Reg.Nr. 44103115177

For any additional information concerning products, orders, press or any other request, write to us at